Business leaders are adept at maneuvering around a variety of bumps in the road – the ebb and flow of consumer demands, global economies, environmental changes, budgeting and funding. One might think COVID-19 is just the latest challenge. But this crisis comes with added complications and threats, a trifecta of uncertainty, loss of control and social disconnection. Managers are understandably drifting a bit in a time when focus, empathy and a steady hand are important.
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